terms & conditions
Thank you for visiting KATIEANN. Please note we respect your privacy at all times.
Upon booking a service with KATIEANN and its affiliates, you agree to the following Terms & Conditions so that you are fully aware of our rights (and yours) when booking your service/purchasing your products. These terms and conditions also apply to makeup services provided by KATIEANN to you (client). Using this website (www.katieann.co) and booking with us signifies that you agree to our terms and conditions.
KATIEANN has the right to remove/vary these Terms at any time without notice. It is the clients responsibility to be aware of any changes made to these Terms and by continuing to use and visit the website (www.katieann.co) the client agrees to be governed & bound by these Terms and Conditions.
KATIEANN reserves the right to withdraw the services/products available through the website without notice and will not be liable (if for any reason) the website is unavailable during any period.
ALL BOOKINGS MADE VIA THE WEBSITE MUST RECEIVE A SEPERATE CALL, TEXT OR EMAIL CONFIRMATION OF THE BOOKING BY KATIEANN. Without this seperate confirmation, the booking may not be confirmed or valid.
In order to provide better service to our valued customers, KATIEANN may request personal details such as your name, address, telephone number or e-mail address. If you choose to withhold requested personal information, KATIEANN may not be able to provide you with the customer service you require should that depend on the collection of that information, particularly if the collection of that information is required by law.
KATIEANN will not sell or disclose the clients personal information/details to any third party without the clients consent. Exceptions are applicable in the purpose of purchase/deposit/delivery or if necessary to comply with laws, investigations or legal proceedings.
All content made available to the client via the KATIEANN website (www.katieann.co) is property of KATIEANN.
The client can only view the images accessible on the KATIEANN for personal use only and may NOT be altered in anyway. These images may ONLY be used for reference with a desired look the client is after.
The client is not permitted to alter or re-produce the images on the KATIEANN Website in any manner without permission from KATIEANN. The client may not remove any trademarks made by KATIEANN on any images, campaigns or marketing materials.
KATIEANN accepts Cash, Mastercard, Visa and Direct Deposit. All prices are in Australian Dollars and include GST. Invoices are sent to your desired email address once booking is confirmed via an email.
For transaction security for debit and credit card payments, KATIEANN uses 'Square'.
All bridal or group bookings (more than 3 people) require a 50% deposit to secure your reservation. Should you need to cancel your group booking, a minimum of 8 weeks notice is required prior to the booking date, otherwise the 50% deposit will be charged as a cancellation fee. Additional early start charges apply for bookings prior to 7am on Saturday’s and Sunday’s. These fees are POA. For your appointment to be confirmed and the date held, your deposit must be placed. An invoice will be sent out to your desired email address with the option of paying your deposit online. Once your deposit has been processed, a second invoice will be sent with your remaining balance owing. All monies must be paid in full upon completion of any service/product purchase.
A 50% Deposit for any workshop with KATIEANN is non-refundable and is required when any makeup booking or enrolment is requested. An invoice will be sent out to your desired email address with the option of paying your deposit online. Once your deposit has been processed, a second invoice will be sent with your remaining balance owing. All monies must be paid in full before day of service if paying online.
KATIEANN reserves the right to cancel your booking at any time. Fees which have charged as deposits will be refunded if the booking is cancelled by KATIEANN. $5/$10 voucher not applicable to the ‘Formal Makeup Service’ or ‘Eyelash & Eyeliner Service’ as these are already at a discounted rate.
KATIEANN is a freelance business and hours vary week to week depending on bookings. A surcharge of 10% of the service cost will incur if booking is earlier than 7:00am or later than 6:00pm on any day. Please email or visit our website for bookings.
The following days are an exception:
Good Friday – CLOSED
Easter Sunday – CLOSED
Christmas Day – CLOSED
New Years Eve – HOURS VARY
New Years Day – CLOSED
KATIEANN will inform you via email, text, Instagram or Facebook if makeup services are unavailable/available for any other days or times. Please Note: Public Holidays can be booked if required however a surcharge of $20.00 will incur.
KATIEANN requires a minimum 3 clients or $300 in value is required for a call out/mobile service to be applicable. Travel charges of $2 per km also apply for any mobile service exceeding 10km from Belmore, 2192, NSW. KATIEANN will confirm your total travel cost when confirming your booking! Interstate and International bookings can be made - please contact Katie-Ann directly for more information.
Where car parking is restricted, it is your responsibility to arrange parking or incur the cost of any parking fees. Eg. Hotel parking.
KATIEANN has the right to change any price at any time without notice to the client, unless the client has placed an order at a stipulated price (then the alteration in price is not applicable). When booking any service with KATIEANN, the customer agrees to these prices. Please Note: Only one gift voucher, promotion, discount code can be valid per service booked!
KATIEANN has delegated timings for each person which is emailed when bookings are confirmed. Please note: If, with no fault to KATIEANN or her team, KATIEANN runs behind the scheduled time (due to the client being late), there are additional overtime charges of $25 per half hour. This will be added to your invoice.
If you request a second makeup artist, or are under a particular time restraint and a second artist is required, there is a minimum fee of $50.00 additional. If the travel exceeds 10km from Belmore, 2192, the second artist fee is greater. This cost will be confirmed prior to the confirmation of your booking once location is determined.
KATIEANN reserves the right to take photographic or film records of any of our make-up applications, and may use any such photographs for promotional and/or commercial purposes.